Coronavirus Service Updates

Coronavirus Service Updates

Update: 09 June 2020

Congratulations – we made it to Alert Level One!

Around the country New Zealanders united against COVID-19 and together we successfully ‘flattened the curve’. Our combined effort has ensured the health and safety of those most vulnerable in our community and we thank you for your understanding and support over the past few months. Together we got there!


We are now delighted to confirm the following;

  • Family Works – All services (including Youth Service) are operating as normal from Tuesday 9th
  • Enliven – All Enliven programmes will be fully operational from Monday 15th


To help ensure the continued protection of our staff, volunteers, and all those in our care, we wish to confirm that we remain committed to maintaining good hygiene procedures. These include; providing hygiene supplies at all sites, (e.g. tissues, hand wash and sanitiser) and regular cleaning and disinfecting of sites and vehicles.

Contact tracing is now a personal responsibility but we will have QR codes on display at our sites for those who are using the NZ Covid Tracer App via mobile phones.


Upon returning to our service we kindly ask that you follow the ‘golden rules’;

  • Please stay home if you are unwell.
  • Please cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • When using tissues and paper towels please dispose of these immediately.
  • Please wash and dry your hands regularly.


For more information about life at Alert Level 1 please visit:

Once again, we thank you for your patience and support over the past few months. I

If you have any further queries regarding our service, please contact our staff directly.

He waka eke noa – we’re all in this together!



Update: 11 May 2020

URGENT: Changes to our service under Alert Level 2

Kia ora
Today we have been encouraged by the Prime Minister’s announcement that New Zealand will commence a staged transition to COVID-19 Alert Level 2 from Thursday 14th May 20. Although this is a positive step for our economy we appreciate that many people may still be feeling anxious and concerned about the future.

Throughout this crisis our dedicated team have continued to advocate for, and work alongside, vulnerable families, children, youth and older people, to ensure they feel supported and connected during these uncertain times. The health and wellbeing of our staff, volunteers, clients and community is of utmost importance to us. As always, we remain committed to doing all we can to continue this important work.

Under Alert Level 2 there remains a requirement to maintain physical distancing and to protect ‘at-risk/vulnerable’ people. With this in mind, from Thursday 14th May 20 our services will operate as follows;

All Day programmes and Homeshares remain closed. This will be reviewed once we are able to reduce to Alert Level 1. In the interim we will continue to support our clients by;

  •  Remote connection via regular phone calls, video chat and emails.
  •  “Driveway chats/visits” and deliveries of emergency supplies (e.g. groceries and medicines) for some of our vulnerable and socially isolated members.

Emergency support in collaboration with DHB’s to support our elderly/kaumātua.

Family Works & other services
Where possible we will continue to provide all of our client services remotely. Some individual face-to-face client appointments may be held on-site but these must be pre-arranged with our staff. All of our sites will have strict health and safety protocols in place during Alert Level 2 and staff will go over these with clients prior to their visit. All group sessions and client home visits remain suspended. This will be reviewed once we are able to reduce to Alert Level 1.

We appreciate your patience and support as we implement these changes and if you have any further queries regarding a specific service please contact us directly.

Working in lockdown
Our team have been very busy helping our community’s most vulnerable people during the lockdown period. Some of this work is highlighted here.

Thank you for your continued support of our work. Kia kaha – take care and keep safe!
Ngā mihi nui


Update: 29 April 2020

Kia ora

Although New Zealand has moved to Alert Level 3 our dedicated team will continue to operate as we have done over the past four weeks.

The health and safety of our clients and community remains our top priority therefore, all of our sites will remain closed with staff continuing to work from home. Our reception phone is being answered remotely and we appreciate your patience as you may experience longer wait times than usual.

Our Enliven Day programmes and Homeshares remain closed until further notice however, we continue to support our members remotely with regular phone calls and emails. Our staff are also providing emergency support, delivering vital medicines and groceries to vulnerable members in need.

Family Works

Our Family Works and Youth Service teams remain in regular contact with clients via remote channels, video and phone calls.

For more information about the work we have done while in ‘lockdown’ please click here.

We wish to thank you for patience and support during these uncertain times. If you would like to help us continue our essential service work, please donate today.


Update: 1 April 2020

Guidelines for Tangihanga – provided by e Rakatira Che Wilson

As we navigate the ‘new reality – te riarati hou’ with COVID 19 coronavirus here in Aotearoa, here are some guidelines to help our local whānau, hapū, marae and iwi work through tangihanga during this time.

Tikanga is a broad and dynamic way to live and make decisions to keep us safe according to the context at hand – ngā mea e tika ana mō taua wā tonu.

This is a new time for us and we must be realistic. As a people, we are good at adapting and making tikanga live for the time and at this time, we have to be extra vigilant to ensure tapu and noa are upheld so that ora is our primary focus.

He whiu nui tēnei kua pā kau mai nei ki a tātau nō reira, kia mataara, kia manawanui tātau me ngā manaakitanga o te wā.

Easy access chart levels for taki aue tangihanga

Guidelines for taki aue tangihanga


Update: 25 March, 3pm


Currently we are experiencing a high number of calls across the Upper South Island.

If you know the direct dial of the person you are trying to contact, please use this.

If you are calling through to reception, we appreciate you may have some concerns and will do our best to help as quickly as possible, though you may experience longer wait-times than usual.

Thank you for your patience.


Update: 24 March 2020, 2pm

URGENT:  Changes to our service

Kia ora

With the Prime Minister’s announcement that the COVID-19 Alert Level has been increased we understand that this news is likely to cause many feelings of concern and anxiety.

The health and wellbeing of our clients, and the wider community, is extremely important to us and we wish to reassure you that our team will continue to do all we can to support those in need during this difficult time.

Due to the new Level 4 status, we can now confirm the following changes to our service throughout our region (including; Nelson/Marlborough, West Coast, Christchurch & Canterbury, Ashburton):


Enliven Day programmes and Homeshares have been suspended until further notice. In the interim we will continue to support our clients by;

  • Regular daily phone calls
  • Emergency support in collaboration with DHB’s to support our elderly/kaumātua

Family Works & other services

  • All face-to-face support to our clients is suspended however; service delivery will continue using remote channels (e.g. phone and video, i.e. Skype/Zoom/Face-time).

Our staff will be in touch with our clients directly to organise this but if you have any queries or concerns please don’t hesitate to contact us.

Tips for “keeping yourself well”

When big things happen in our lives, in our communities or across the world, they can take a toll on our wellbeing no matter who we are. Things can feel overwhelming – it is scary and strange – but it is important to remember, it is ok and we will get through this!

Here are some tips to help you “keep going”:

  • Stick to your routine. Try to go to sleep and wake up at the same time, eat at regular times, shower, change clothes, exercise, have regular ‘catch ups’ with friends over the phone or online. This will help you manage your days and adjust more easily when things return to normal.
  • Keep active! There are lots of things you can do from the comfort of home including; catching up on movies/tv series, reading, puzzles, yoga or walking in your back yard. The options are endless!
  • Stay socially connected! Keep in regular touch with family and friends. You can phone or use the internet – video chat is a great way to stay connected.
  • Learn something new! Take this opportunity to learn a new skill, perhaps you enjoy photography or always wanted to learn to bake.
  • Take a moment for yourself! Switch off from the world and listen to your favourite song, read a book, enjoy a cup of coffee or tea and watch the birds in the trees. It is amazing how good it feels to sit back and enjoy some quiet time to relax and unwind.

We thank you for your patience and support during this time.

Kia kaha – take care and keep safe!

Ngā mihi nui


Update: 23 March 2020, 1pm

Enliven Homeshare and Day Programmes suspended

Due to the latest Ministry of Health announcement regarding New Zealand’s current Level 2 alert status in the battle against COVID-10, we have made the decision to suspend all of our Enliven Homeshare and Day Programmes throughout the PSUSI region, including; Nelson/Marlborough, West Coast, Ashburton, Christchurch and North Canterbury.

We are committed to ensuring the good health and wellbeing of our clients so, despite the temporary closure of Enliven services, our staff will continue to contact all clients daily via phone. We will also provide support to the local DHB if it is safe to do so.

At this stage we do not know when these services will be available again but in the meantime all of our sites and vehicles will be given a deep clean while we await further updates from the Ministry of Health.

We appreciate that this news will be disappointing for many of our clients and their carers however; this decision was made to protect the health and wellbeing of everyone in our care and throughout the community.



Update: 20 March 2020, 10.30am

Family Works Group Programmes suspended

To help protect vulnerable people in our community we have made the decision to temporarily suspend all of our Family Works group programmes. Our Family Works team will continue to work with individuals and families however some sessions may now take place via phone. If face to face visits are required, a 2 metre distance will be maintained.

If you are unsure about an upcoming appointment please phone our team directly.

We thank you for your understanding and support.


Update: 19 March 2020, 1pm

The impact on our services

PSUSI is committed to supporting the health, safety and wellbeing of all of our clients, staff, volunteers, and others we work with in the community by limiting the exposure to Coronavirus. Therefore we would like to let you know about the actions we’re taking to help keep everyone safe and well during New Zealand’s response to COVID-19.

We have been monitoring the situation closely, following the NZ Ministry of Health guidelines, and reviewing our Enliven and Family Works service provision each day to ensure we are doing everything we can to protect our staff and those in our care.


At this stage all of our services continue to operate as normal however, we are taking the following steps to prevent unnecessary exposure;

  • We are sending regular updates to our people to make sure our measures and response is in line with the Ministry of Health recommendations as they change.
  • Our staff, volunteers, visitors and clients have been reminded to stay home if they are feeling unwell, have compromised immune systems or have been overseas recently.
  • Stocks of hygiene resources, such as tissues, hand wash, sanitary wipes and hand sanitiser (where stocks have not run out) are available at all sites.
  • Our sites and vehicles are being cleaned more frequently and with extra care, including all door handles and surfaces being disinfected daily.
  • Toys and magazines have been removed from all site waiting rooms.
  • We are encouraging social distancing at reception areas and across our services.
  • We are reminding everyone to be extra vigilant with hand washing and sanitising. Our Enliven clients and visitors must wash their hands upon entry/exit, before/after meal-times and at other intervals throughout the day. Enliven clients may also undergo daily temperate checks.
  • We have limited unnecessary staff travel, events and trainings.
  • We have developed a vulnerable person register to help care for our clients, staff and volunteers who may have compromised immunity. These people must self-isolate but our staff will maintain daily phone contact to help reduce isolation and support their wellbeing.

On a final note, we encourage you to take care of yourselves and your family during this time. Kia kaha and take care!



Update: 18 March 2020, 2pm

The impact of COVID-19 is being felt far and wide and our thoughts go out to everyone who has been directly affected by this disease.

As this situation continues to evolve we are closely monitoring advice from the NZ Ministry of Health. At present they have confirmed that the risk of an outbreak is low. Currently we have several confirmed cases in New Zealand, with one case confirmed in the Upper south Island (Christchurch).

We wish to confirm that all of our Presbyterian Support Services, (including Enliven, Family Works and Youth Service programmes) are operating as normal at this time.

Presbyterian Support Upper South Island is committed to ensuring the health and safety of our staff, volunteers and clients. All of our sites are being cleaned and disinfected regularly and stocks of tissues, hand wash, sanitary wipes and hand sanitiser is available for use. We kindly ask that you do not meet with our staff, or visit our sites, if you are feeling unwell. Please contact our staff directly if you are unable to make your appointment, thank you.

We strongly encourage everyone in the community to follow the Ministry of Health guidelines for prevention which include:

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often (for at least 20 seconds).
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

For the latest information about the virus please visit:

Kia kaha and take care!